Refund policy

đŸȘ Refund Policy

We want every bite to be perfect.

Because our cookies are freshly baked and perishable, we're unable to accept returns. However, your satisfaction matters deeply to us — if something arrives damaged, melted, or isn't what you expected, we'll make it right.

Damaged or Melted Orders If your order arrives damaged due to shipping conditions (heat, mishandling, etc.), please contact us within 48 hours of delivery at dayonpayne@gmail.com with:

  • A photo of the damaged items
  • Your order number

We'll offer a replacement or store credit at our discretion.

Incorrect Orders If you received the wrong items, contact us within 48 hours and we'll send the correct order at no charge.

All Sales Are Final On:

  • Perishable food items (no returns or exchanges)
  • Items damaged due to improper storage after delivery

Local Pickup & Delivery Orders Please inspect your order at the time of pickup or delivery. Any concerns should be raised immediately so we can resolve them on the spot.